Right of withdrawal upon delivery of products:
When purchasing products, a consumer is able to dissolve the contract, without stating reasons, during two weeks. This period commences on the day after the product was received by or on behalf of the consumer. During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product to the extent that is necessary in order to determine whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to Jos Brölmann/Nosybirds, with all associated components, and – if this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions provided by the trader. The consumer is responsible for the return shipment of products. Therefore we advise our customers to send the return with registered shipping.
Costs in a case of withdrawal:
If a consumer makes use of his right of withdrawal, he will be charged, at the most, with the costs of returning the goods. If the consumer has paid a sum, Jos Brölmann will refund this sum as quickly as possible, within 30 days at the latest. Jos Brölmann/Nosybirds offers refunds, but don’t offers exchanges. When the consumer wants to exchange his products for other products then he needs to return his goods, ask for a refund and make a new order.